Was this article helpful? 0% of 0 players found this article helpful. If you have any trouble adding or removing a Security Key, contact us for help. If you’re using an older version of the mobile Security Key, you can find the serial number in the app: Tap the Information icon, then Security Key Information and you’ll find it under Serial number.The serial number for the current mobile app is only available during setup, so copy it down and keep it somewhere safe.Mobile Security Keys have a serial number assigned when they’re linked to an account.Physical Security Keys have a printed serial number on the back.Where can I find the serial number of my Security Key? If you remove a Mobile Security Key, you’ll need to uninstall and reinstall the app to set up a new Security Key.If you still have trouble after re-syncing, try removing your key from your account, and reattaching it.Tap on the menu icon at the top-right of the screen:.If you’re using a Mobile Security Key, try re-syncing your app with our servers:.You have 60 seconds to enter the code from your device, if you take longer than that, you may need to try again.A Mobile Security Key can only link to one account. Remember: A Physical Security Key can link to a maximum of 5 different accounts.Make sure you sign in using the account linked to the Security Key you want to use.What can I do if my Security Key is not working properly? You will no longer need to use your Security Key to log into the game and website, but you may be asked to enter One-Time passwords when logging in. You’ll see a confirmation message on-screen. We'll send a One-Time Password to your SW:TOR account’s registered email address.Įnter the One-Time Password exactly as it appears in your mail into the box on and click Continue.Ĭlick Remove my Security Key to confirm you want to remove the key from your account. After reading them, click Send One-Time Password. Instructions will appear on how to remove your Security Key. Under the Security Key code box, click on Lost your Security Key? To remove your Security Key from your account:Įnter your display name and your password, leave the Security Key code box blank, and click on Log in.
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